What West Chester Homeowners Say About Level Two Chimney West Chester
We’ve been sweeping chimneys in West Chester since 2009. In that time we’ve cleaned and inspected more than 38,000 flues, and we’ve learned that a good review doesn’t come from asking for it. It comes from showing up on time, putting the written price in the homeowner’s hand before the brushes touch the flue, and leaving behind photos that prove what we found. The reviews below are what happens when you treat every chimney in West Chester like it’s your own.
Recent Reviews
“They sent the written quote by email the morning after I called. $285 for a full Level 2 sweep and camera inspection of our 1980s brick chimney in West Chester. When Corrine’s tech got here, he pulled out a tablet and showed me Class III creosote glazing six feet up the flue liner. I could see it. He could’ve told me anything and I’d have believed him, but there’s the photo, timestamped, in the report they emailed me that night. Haven Standard Clause 4, he called it. That’s why we booked the liner repair with them too.”
Karim H., West Chester, PA - East Bradford Township
“We bought a farmhouse near Marshallton last fall. The home inspector said the chimney ‘looked fine.’ Corrine’s team found a cracked crown with water staining down the exterior brick, and the smoke chamber was parged with old mortar that was falling into the firebox. They didn’t push. They just handed me the written scope, the written price, and said here’s what happens if you wait versus what happens if you fix it now. No drama. We fixed it. They were right about the water intrusion. We would have had a freeze-thaw mess by January.”
Erin K., West Chester, PA - Marshallton area
“I got a quote from another company for $4,200 to reline our chimney. Something felt off. Called Level Two for the free second opinion. Corrine sent her tech with a camera. Turns out the liner had minor spalling, two feet from the top, but the rest was sound. $680 repair with HeatShield instead of a full tearout. They saved us three grand and gave us the photo proof. The other company never even ran a camera. That’s West Chester pricing honesty for you.”
Riya R., West Chester, PA - West Goshen Township
“Our rental property on Gay Street had a tenant complaining about smoke backing up into the living room. Level Two came out same week, did the NFPA 211 Level 2 inspection, and found a bird nest plus a damper that was rusted 70% shut. Written price was $195 for the sweep and damper adjustment. They texted when the tech was en route, uniform and all. I got the photo record for my property file before the tenant even texted me back. That’s how you manage a rental in West Chester without driving over every time something breaks.”
Karim H., West Chester, PA - Borough
“I grew up with my dad cleaning our own chimney with a hardware store brush. After thirty years in this house in West Chester, I finally called professionals. Corrine’s tech found a deteriorating clay flue liner with gaps you could slide a pencil through. He explained it plain: ‘Your dad’s chimney was probably unlined or metal. This clay is shot, and the NFPA says it needs a stainless liner for solid fuel.’ Wrote me the price on the spot. No ‘let me check with the office.’ No ‘we’ll send it Monday.’ $2,400 for a DuraFlex liner, installed, with the 365-Day Done Right Promise in writing. My dad was skeptical until I showed him the camera footage. Now he uses them too.”
Erin K., West Chester, PA - Fern Hill
“We had water coming through the chimney breast into our bedroom ceiling after that heavy March rain. Two companies said we needed a full rebuild. Corrine’s team found the crown was cracked and the chimney cap was a cheap galvanized model that had rusted through. $890 for a new Gelco cap and crown seal with HeatShield. They showed me the thermal camera readings too. Moisture was entering at the crown, running down the flue, and exiting at the first floor. Not a masonry failure. A cap failure. Written scope, written warranty, done in four hours. Bedroom’s been dry for two seasons now.”
Alicia H., West Chester, PA - Westtown Township
“I’m a Realtor in West Chester. I’ve referred Level Two to maybe a dozen clients for pre-listing chimney inspections. Every time, the buyer’s inspector finds nothing because Corrine already found it and fixed it, with documentation. Last sale, a home in Thornbury had a buried oil tank and a chimney with a missing flue liner section. She got it lined and certified before listing. Closed $8,000 over ask. I don’t refer companies that make me look bad. I refer companies that put it in writing.”
Riya R., West Chester, PA - Thornbury area
“My husband wanted to DIY our chimney sweep after watching a video. I called Level Two instead. The tech found a cracked smoke chamber and Class II creosote buildup that was two inches thick in spots. He explained that a standard brush would have knocked it loose and possibly ignited it. Chimney fires in West Chester happen every winter, usually in homes where someone ‘cleaned it themselves.’ We paid $265 for the sweep and inspection. He walked away with his pride bruised and our house still standing. Worth it.”
Alicia H., West Chester, PA - West Chester Borough
Why Customers Trust Us
Every review above mentions the same things because we do the same things on every job. Written price before work starts. Haven Standard Clause 1. Camera inspection and documented photo record included. Haven Standard Clause 4. Background-checked, uniformed technicians with a text when they’re en route. The 365-Day Done Right Promise stamped on every invoice. And the free second opinion when another company’s quote doesn’t sit right.
We’ve inspected and cleaned more than 38,000 chimneys since 2009. Each one has a written record. Each one had a price agreed before the work began. No exceptions. That’s not a marketing line. It’s the practice that became the Haven Standard, and it’s how we’ve earned the calls we get from West Chester homeowners who’ve heard from a neighbor, a Realtor, or a coworker that we put it in writing and we mean it.
Materials come through Haven’s buying network from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. That network exists to keep customer prices honest, not to pad margins. When we recommend a liner, a crown repair, or a full rebuild, you see the photo evidence that supports it. You decide. We don’t decide for you in your living room with a clipboard and a hard sell.
Chimney fires and carbon monoxide intrusion are real risks in West Chester’s older housing stock. But we don’t scare-sell. We document, we explain, and we let the evidence speak. If it can wait, we say so. If it can’t, we show you why.
Call (610) 321-4570 to schedule your chimney cleaning and inspection. A live person answers, 24 hours a day. You’ll get a written price before we start, a photo record when we’re done, and the 365-Day Done Right Promise in between.
Written by Corrine Halstead, Owner at Level Two Chimney West Chester, serving West Chester since 2009.